Terms of Services

Last Updated: March 11, 2026

1. Introduction

Welcome to Eunoia Agency. These Terms of Service (“Terms”) govern your access to and use of the website Eunoia.com and the services provided by Eunoia Agency.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or services.

2. Business Information

Business Name: Eunoia Agency
Business Address: Varna, Bulgaria
Website: Eunoia.com
Contact Email: [email protected]

3. Description of Services

Eunoia Agency provides AI-powered automation services designed to help businesses improve customer communication, lead management, and operational efficiency.

Services may include, but are not limited to:

Voice AI Receptionist

Google Reviews Automation Agent

Google Calendar Booking Automation

Lead Reactivation Automation

AI Workflow Automation

These services may integrate with third-party platforms such as GoHighLevel and OpenAI.

Eunoia Agency reserves the right to modify, update, or discontinue services at any time.

4. Eligibility

To use our services, you must:

Be at least 18 years of age

Have the legal authority to enter into binding agreements

Use the services for lawful purposes only

Our services are primarily intended for business use, although individual users may access the website and request services.

5. User Responsibilities

By using our services, you agree that you will:

Provide accurate and truthful information

Use the services in compliance with all applicable laws

Respect intellectual property rights

Not misuse the platform or automation systems

You agree not to use our services for:

Illegal activities

Spam campaigns

Harassment or abusive communications

Fraud or impersonation

Distribution of harmful or misleading information

Any activity that may disrupt or damage the services

Violation of these rules may result in account suspension or termination.

6. Payment Terms

Certain services offered by Eunoia Agency may require payment.

Payment terms may include:

Setup fees for AI automation systems

Monthly subscription fees for ongoing services

Payments must be made according to the billing terms agreed upon when purchasing services.

Unless otherwise stated:

Payments are non-refundable once services have been delivered or activated.

Eunoia Agency reserves the right to suspend or terminate services for non-payment.

7. Intellectual Property

Agency Content

All content, systems, automation frameworks, website materials, branding, and software developed by Eunoia Agency remain the intellectual property of the agency.

Users may not copy, distribute, modify, or reproduce agency materials without written permission.

Client Content

Clients retain ownership of any data, content, or materials they provide while using the services.

AI-Generated Outputs

Outputs generated through AI systems are provided for informational and operational purposes. Clients may use these outputs for their business operations.

However, Eunoia Agency does not guarantee the accuracy, reliability, or completeness of AI-generated outputs.

8. AI Usage Disclaimer

Our services may rely on artificial intelligence systems to automate communication, scheduling, and customer interaction.

Users acknowledge that:

AI-generated responses may contain errors or inaccuracies

AI systems may not fully understand every context or request

Human review may sometimes be necessary

Eunoia Agency is not responsible for decisions made based on AI-generated outputs.

9. Third-Party Services

Our services may integrate with third-party platforms including:

GoHighLevel

OpenAI

These third-party services operate under their own terms and privacy policies. Eunoia Agency is not responsible for the performance, policies, or availability of third-party platforms.

10. Limitation of Liability

To the fullest extent permitted by law, Eunoia Agency shall not be liable for:

Indirect or consequential damages

Loss of profits or business opportunities

Errors generated by AI systems

Service interruptions or technical failures

Issues caused by third-party platforms

Use of our services is at the user's own risk.

11. Termination

Eunoia Agency reserves the right to suspend or terminate access to services if a user:

Violates these Terms

Engages in illegal or abusive activities

Fails to make required payments

Misuses AI systems or automation services

Users may stop using the services at any time.

12. Service Modifications

We reserve the right to modify, update, or discontinue any part of our services without prior notice.

Continued use of the services after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Bulgaria and applicable regulations within the European Union.

14. Dispute Resolution

Any disputes arising from the use of our services should first be addressed through direct communication with Eunoia Agency.

If a dispute cannot be resolved informally, it may be submitted to the competent courts in Bulgaria.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Eunoia Agency
Varna, Bulgaria
Email: [email protected]