Privacy Policy

Last Updated: March 11, 2026

1. Introduction

Welcome to Eunoia Agency. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website Eunoia.com or use our AI automation services.

Eunoia Agency is committed to protecting your privacy and handling your data in a transparent and secure manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy frameworks.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Business Information

Business Name: Eunoia Agency
Location: Varna, Bulgaria
Website: Eunoia.com
Contact Email: [email protected]

3. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide when interacting with our website or services, including:

Name

Email address

Contact details

Messages or inquiries submitted through forms

Payment details (processed through third-party services)

Service Interaction Data

When using AI-powered services provided by Eunoia Agency, we may collect:

User inputs and prompts

Conversations with AI agents

Scheduling information

Customer interaction data

Technical Data

We may automatically collect certain information when you visit the website, such as:

IP address

Browser type

Device information

Usage data

4. How We Use Your Information

We use collected information for the following purposes:

Providing and managing our AI automation services

Responding to inquiries and providing customer support

Improving our AI systems and service performance

Marketing and communication with users

Ensuring compliance with legal obligations

Maintaining security and preventing fraud

5. AI Data Processing

Eunoia Agency provides automation services powered by artificial intelligence technologies.

User inputs and conversations may be processed by AI systems to:

Provide automated responses and services

Improve service performance and functionality

Enhance user experience

We take reasonable measures to ensure that personal data processed by AI systems is handled securely and in accordance with applicable privacy regulations.

6. Third-Party Services

We may use trusted third-party providers to operate our services. These providers may process certain information on our behalf.

Third-party services used include:

GoHighLevel for CRM and automation infrastructure

OpenAI for AI processing and language model capabilities

These providers may process information according to their own privacy policies.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

In general, data may be stored until an account is deleted or a user requests data removal, unless a longer retention period is required for legal or compliance purposes.

8. Data Security

We implement reasonable technical and organizational security measures to protect personal information, including:

Data encryption

Secure hosting infrastructure

Restricted access to sensitive data

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. International Data Transfers

Eunoia Agency primarily operates within Bulgaria and the European Union.
We do not intentionally transfer personal data internationally beyond necessary service providers.

If third-party providers process data outside the EU, they are expected to comply with appropriate data protection safeguards.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to request access to your personal data

The right to request deletion of your data

The right to correct inaccurate information

The right to opt out of marketing communications

Requests can be made by contacting us at the email provided below.

11. Marketing Communications

You may receive communications related to our services.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

12. Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality and user experience. Cookies help us understand how visitors interact with our website.

You can adjust your browser settings to refuse cookies if you prefer.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

We encourage users to review this policy regularly.

14. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

Eunoia Agency
Varna, Bulgaria
Email: [email protected]